SHIPPING AND RETURNS

SHIPPING AND RETURNS
 
WHAT ARE THE STEPS INVOLVED IN THE PROCESSING AND SHIPPING OF AN ORDER?

Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order
ready for shipment. Once the order is picked up by the courier, it is considered
'shipped'. Once an order is shipped, it can take an additional 1-9 business days
(excludes weekends and holidays) for delivery. The amount of additional time for
delivery will depend on the method of shipping selected. Once order ships, an
email with tracking information will be sent to you automatically. If you check out
as a guest, tracking information will not be available.

CAN I CANCEL OR MAKE CHANGES TO AN ORDER?

Contact Customer Service (sales@autosauce.net) immediately. Typically, orders are processed the same day, so if your order has already been processed, wecannot cancel it.

DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS? 
We offer discounts during promotions only. The best way to stay informed
about sales and promotions is to follow us on Facebook & Instagram and to sign up for our online newsletter. 

WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?

Please contact Customer Service (sales@autosauce.net) to request assistance.
Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf.
Example: a picture of the box and/or damaged item(s). 

WHAT DO I DO IF I AM MISSING AN ITEM/S FROM MY ORDER?

Please contact Customer Service to request assistance. Any item(s) that
are missing will need to be reported within ten days of delivery.  

WHAT DO I DO IF I DID NOT RECEIVE MY ORDER? 

In the event you did not receive your order or if the tracking information states
'delivered' and you have not received the order, please contact Customer Service
to request assistance. We may request the completion of an affidavit statement in
order to file a missing order claim on your behalf. 

I PURCHASED AUTO SAUCE PRODUCTS FROM A THIRD PARTY SITE/STORE, CAN YOU STILL HELP ME?  

If the item(s) was purchased within the last 30 days, we suggest referring to the
site/store in which the item(s) was purchased as they are the 'seller of record'.

DO YOU OFFER 'WILL CALL' OR 'PICK UP'?

We do not offer will call or pick up on orders placed on our website. If you are
looking to make a purchase in person, please contact Customer Service and we
can assist you.

WHAT CARRIERS DO YOU USE FOR DELIVERY?

We use USPS, FedEx, and UPS

FREIGHT FORWARDING

We do not ship to freight forwarding companies unless the purchaser requests
this. If you happen to use a freight forwarding company Auto Sauce is not
responsible for any loss, damage or theft.

I LIVE IN HAWAII OR ALASKA, WHAT ARE MY SHIPPING OPTIONS?

Hawaii and Alaska have their own shipping rate that you will see during check
out.

DO YOU SHIP INTERNATIONALLY?

We currently do not offer international shipping.

DO YOU SHIP TO P.O. BOXES OR APO ADDRESSES?

We do not offer shipping to P.O. boxes or APO addresses at this time.

RETURNS POLICY

Please note: all returns require a Return Merchandise Authorization or
RMA number.  You can request an RMA number by contacting the customer
service department.  In order to be eligible for a return, the item/s must be
new and the packaging unopened.  The item/s must also be returned within
30 days from the date of delivery. Missing kit items/opened items will not
qualify for a refund. Returns are subject to a 15% restocking fee and return
labels are the responsibility of the customer.